Sales Tax: Sales tax will be charged where applicable. Since we
are a California Corporation all California taxes will be charged. All
other states are exempt form sales taxes for transactions via the Internet,
or wherever we do not have a physical presence. Such sales taxes, or
any other local, federal, or state taxes that apply shall be added to
your invoice amount and will appear on your credit card charge.
Freight & Shipping: Freight & Shipping charges will be charged
at the rate of $4.95/order, unless your order exceeds $75... in this
case shipping will be FREE. All shipments to Canada are charged a flate
rate of $8.95.
Title of goods: All products become the property of the transportation
company, ups, fedex, usps, etc. during shipment until signed for, or
received by customer, whichever is customarily applicable my method
used. Claims for shortages, or damage while goods are in transit are
to be settled by consignee and carrier.
Returns: 1. All questions regarding workmanship, or defects in the
products purchased should be handled through our return customer service
department by Clicking Here!.
Be sure to state the problem briefly in your request for an RMA# (Return
Material Authorization).
2. No credit shall
be given unless you include a copy of the original printed invoice.
This invoice will have all the pertinent data, your name, credit card#,
etc. so that we can properly credit your card.
3. No credit will
be given if we find that over 50% of the product has been used. In some
cases No credit will be given if we find that upon inspection the product
has been tampered with, damaged, or defaced in any manner that ceased
it's function.
4. We may recommend
sending you a replacement product instead of issuing a credit to your
account. This cannot be done until we receive the product back, and
it must be stated clearly on the return address & agreed to by E-mailing
our RMA Department.
5. Customer must
return all products back at their own expense. We can issue a refund for freight if requested by customer once the product(s) are received. The max reimbursable freight for a return shipment is $3.85. You are responsible for
keeping track of method of shipment, tracking numbers, insurance, etc.
If a product is lost in shipment we cannot issue credit & it is
your responsibility to obtain credit from carrier.
6. No credit will
be given on products returned that do not have all original boxing and
packaging.
7. No returns will
be accepted on any product that is over 90 days old unless previously
warrantied in writing by our company.
Lost Packages: If the package is lost because the customer entered
an incorrect Shipping address at time of purchase; they are liable for
the order amount.
If the package is
lost and the customer entered the correct shipping information. We will
not issue a refund or reship for 10 business days. (grace period)
This is to allow time for the package to return to us via the post office.
If the package is
lost and was shipped via UPS, we can provide you with a tracking# that
will allow you check the status on the order.
Limitations: All products are warrantied to meet the minimum performance
requirements as set forth by the original equipment manufacturer. Inkgrabber.com
does not make any warranties, expressed, or implied including without
limitation, implied warranties. All warranties, whether expressed or
implied, are hereby disclaimed and negated including the warranties
of merchantability or fitness for a particular purpose and non infringement.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you.
Explanation of Limited Warranty: Inkgrabber.com warrants to the
original purchaser that all products will be free of defects in materials
and workmanship affecting, form, fit and function. Only claims make
by the original purchaser regarding defective products, or otherwise,
will be valid. Inkgrabber.com will replace, repair, or give appropriate
credit, exchange, or refund of the original purchase price, or fair
market value, whichever is lower; that is to be determined to be defective
by Inkgrabber.com. Inkgrabber.com reserves the right to replace , or
substitute a functional equivalent product. We reserve the right to use
new or serviceable used parts that are functional. This limited warranty
is valid only when product is used in the normal course of usage and
does not include failures, malfunctions that may result from tampering,
alterations, neglect, dropping, electrical power, unusual storage conditions
such as extreme heat, or cold. This limited warranty also does not cover
customer usage of product that is not in accordance with proper installation
of product. Warranty is negated when anyone other than Inkgrabber.com
opens, defaces, obstructs, or otherwise tampers with the internal, or
external functionality of the product. Inkgrabber.com does not warranty
the product beyond 1 month after the original purchase date. All warranties,
whether expressed or implied, are hereby disclaimed and negated including
the warranties of merchantability or fitness for a particular purpose
and non-infringement. Some states do not allow limitations on how long
and implied warranty last, so the above limitation may not apply to
you. Inkgrabber.com assumes no liability whatsoever for incidental or
consequential damage that may arise from the use of the products we
distribute.
Refunds: All refunds, once approved by RMA dept (Click
Here ) shall be processed through a credit card of choice by customer..
Visa, Master Card, American Express, or Discover. Refunds may not exceed
the amount of the purchase price of the product & may not include
the freight charged when shipped. In some cases refunds may not be for
the complete purchase price for the product if it is deemed that the
product is being returned for a reason other than defective. Restock
charges will apply when customer incorrectly ordered the product. The
amount charged will be at the discretion of Inkgrabber.com and may be
as high as 25%.
Promotions, or Special Buys: May be for a limited time only and
may be replaced, eliminated at any time by Inkgrabber.com without warning.
Cancellations: Orders cancelled immediately will not be charged
to your account. However, if you cancel an order after it has been shipped,
and already charged to your account, there will be 25% restock charge
when the product is returned, and received by Inkgrabber.com. It normally
takes us 24-48 hours to ship your order but it's entered for shipment
into our central computer in real time and cannot be cancelled by us.
Liability: Please keep these products away from children. We are
not responsible for products that are used for purpose other than what
they are intended for. This product is intended for use in a specified
fax, copier, laser, ink jet, or desk jet office equipment. Inkgrabber.com
assumes no liability whatsoever for incidental or consequential damage
that may arise from the use of the products we distribute.
Discontinued Products: We reserve the right to discontinue products
at any time regardless of the offer that was made on our web site or
advertiser web sites. Items may be discontinued, or replaced at any
time do to changes in manufacturer's specifications of the original
equipment, or due to shortages in materials that are needed to manufacturer
the products. Any charges made to your account on a item has been discontinued
will be reversed, unless expressly authorized by the customer.
Privacy & Safety of the information you give us: Inkgrabber.com
is committed to protecting the privacy of it's customers. We will not
share, sell, discuss, rent, or lease any of the information you have
given privately to our company. All this information obtained is used
strictly to provide you with quick, efficient service. Never worry about
the safety of the information you have given us.
Our web site is
encrypted with SSL (secure socket layer). SSL encrypts all of your personal
information, including your credit card number, name, and address, so
that it cannot be interrupted and/or read as it travels through the
internet. There will never be any unauthorized charges appearing on
your credit card.
Assignment: Customer may not assign its rights or obligations hereunder
without the express written consent of Inkgrabber.com.
Laws of California: This agreement made between customer and Inkgrabber.com
is governed by the laws of the State of California, without regard to
its conflict or choice of law provisions. Customer agrees that California
courts have jurisdiction over this agreement and customer. In the event
the customer and prevailing party in any such collection action, dispute,
lawsuit, or any other judicial proceeding shall be entitled to recover
its costs and reasonable attorneys's fees that may be incurred.
Resale of Components: Resale of components of products provided,
or sold by Inkgrabber.com is strictly prohibited without the express
written consent of Inkgrabber.com.
Guarantee: 100% Satisfaction
Guaranteed!
a. We guarantee
products to be free from manufacturer's defect & meet or exceed
the quality of OEM cartridges.
b. Product may be
returned unopened up to 90 days from date of purchase. A copy of the
original invoice must be included with the product. You must get authorization
by Clicking Here before returning
any products. The amount of credit will not exceed the amount of purchase.
c. Inkgrabber.com
is not responsible for damage to a product caused by unusual storage
conditions, extreme heat, or cold. For best results store at room temperature.
Toner product does not loose its functionality with age if properly
stored.
d. Privacy: We guarantee
the privacy of the information given to us in confidence when making
your credit card purchases. Again this information will never be shared,
sold or rented with other persons, companies, organizations. No unauthorized
charges will ever be made by Inkgrabber.com to your credit card.